Governor Training: Handling school complaints (May)
Course Provider: Children’s Services Standards and Learning Effectiveness Service
Code: GOV888
Date: 10/05/2021 from 10.00 - 12.00
Location: East Sussex Training & Development Centre (St Mary's House), St Mary's House, St Leonard's Road
Cost: Log in to the East Sussex Learning Portal to view costs

Level: Clerks, Governors

Phase: Primary


Booking deadline: 9 May 2021

Complaints are a part of everyday life. However, how they are handled and reviewed can lead to different outcomes! This course is intended to support schools and governing bodies in managing formal complaints received at the school.

Training objectives

Following the launch of the new ESCC model complaints policy and procedures and the complaints toolkit, this course is to support governors through the stage 2 (Investigation) and stage 3 (Governing Board Review Panel) processes.

The course will include discussion, debate and scenarios for governors to consider.

Learning outcomes

By the end of the course it is anticipated that governors will:

  • know their role in the complaints procedure
  • have an overview of the complaints procedure
  • be able to handle complaints effectively within the complaints policy and procedure 

Target audience

This course is for Chairs, Clerks and Governors in East Sussex maintained primary, secondary, special schools, East Sussex primary, secondary and special academies, independent and free schools.

Refreshments: Tea and coffee will be provided.  

This is a strategic course.

How to book

Follow the link to book here.

Booking deadline: 9 May 2021

Enquiries: Please contact the Events Team SLES

Comments are closed.