Governor Training : Managing and Avoiding Potential Conflicts and Complaints
Course Provider: Children’s Services Standards and Learning Effectiveness Service
Code: GOV891
Date: 19/05/2021 from 10.00 - 12.30
Location: The Civic Centre, Bell Farm Lane, Uckfield
Cost: Log in to the East Sussex Learning Portal to view costs

Level: Clerks, Governors

Phase: All phases, Cross Phase, Primary, Secondary, Special Schools

Specialism: Clerks, Governors

Booking deadline: 18 May 2021

Too many gripes, grumbles and grievances?

Always trouble shooting?

This is your guide to successful complaints handling. Like our previously offered Effective Handling of Complaints course,
Managing and Avoiding Potential Conflicts and Complaints explores the procedures and policies that governing boards and school leadership teams should have in place in order to deal with parental concerns and other possible challenges.

In addition, the new course looks at conflict management and avoidance strategies, and is designed for governors and headteachers who would like to develop their school’s resilience to controversy and build stronger, positive relationships with all stakeholders

Training objectives

The aim of this course is to provide an opportunity to think about and discuss positive complaints handling, within the framework of the
complaints procedure that applies to your school.

Governors will have an opportunity to discuss and debate practical and effective approaches to dealing with difficult conversations and the
management of external expectations of the school.

Learning outcomes

By the end of the course it is anticipated that governors will:

  • know their role in the complaints procedure
  • have an overview of the complaints handling procedure
  • be able to handle complaints effectively and support a positive culture within the school

Target audience

This course is designed for Clerks and Governors in East Sussex Maintained Primary, Secondary, Special schools, East Sussex Primary, Secondary and Special academies, Independent and Free schools. 

This is a strategic course.

How to book

Follow the link to book here.

Booking deadline: 18 May 2021

Enquiries: Please contact the Events Team SLES

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